Rinser · filler · capper
- Filling valve seals and O-rings
- Capping head chucks / inserts
- Rinser nozzles
- Bottle grippers (neck handling)
Service & Support
Request service Support that stays with your line.
From installation and handover to parts, maintenance and upgrades.
Support & documentation
How can we help your line?
Quick paths to the support information you need. For a machine-specific document or issue, send a service request.
Installation & handover
See how the line moves from delivery through commissioning and into your team’s care.
Explore topicSpare parts
Browse wear items by machine group and request a list for your exact line and serial number.
Explore topicOperator training
Explore the operation, mechanical maintenance and electrical courses prepared for different roles.
Explore topicRemote support
Find out how an engineer uses live video, photos and alarm screens to guide your technician.
Explore topicRetrofit & upgrades
Review format changeovers, capacity changes and control upgrades for an existing line.
Explore topicService network
Learn how site visits and installation support are coordinated from Suzhou.
Explore topicCustomer documents
Request maintenance plans, wear-parts lists, manuals and FAT/SAT templates for your machine.
Explore topicService request
Send your machine model, serial number and issue details to start a support request.
Explore topicThe details
Support at every stage.
Choose a topic above, or read through the full service information below.
From our factory to your production floor.
Planning, manufacture and the factory acceptance test belong to Engineering & Delivery. From the day the crates arrive, the service team takes the line through installation and ramp-up.
02 / After shipment
Service & Support
- S1Install & commission
- S2Ramp-up
- S3Operate & maintain
- S4Upgrade
The right parts for the machine you run.
Browse standard wear items by machine group. For your exact machine, request the full list or a parts quote using its serial number.
Bottle blow molding
- Heating lamps
- Stretch-rod seals
- High-pressure valve kits
Labeling
- Cutting blades
- Rollers and pads
Conveying
- Conveyor chain plates
- Wear strips and guide rails
Build confidence on the line.
Course topics are organized around operation, mechanical maintenance and electrical controls. Duration and delivery details are agreed for each line.
Operation
For line operators
Mechanical maintenance
For maintenance technicians
Electrical & PLC
For electricians / automation staff
An engineer works with your technician.
Video guidance and shared photos, clips or alarm screens help the engineer understand the issue and guide the person beside the machine.
Video guidance
An engineer walks your technician through the machine on a live video call.
Photos, video and alarm screens
Sent by email or messaging app and reviewed by the engineer responsible for your line.
Upgrade the line you already have.
Existing machines are surveyed first — speeds, transfer heights and control signals — so new parts fit the line as it runs today.
Format changeover
Change parts for a new bottle size or shape on an existing filler, capper and conveyor.
Capacity increase
Upgrade the bottleneck machine and rebalance conveying and accumulation around it.
Control system upgrade
Replace ageing PLC and HMI hardware on an older line and re-program the interlocks.
Related record: New conveying and pasteurization around an existing can filler →
Support coordinated from Suzhou.
Engineers are dispatched from Suzhou for installation and site visits.
- Countries served
- 50+
- Base
- Suzhou, China
Documents for your exact machine.
Issued for your line and serial number. Request them through the service form below.
FORM 02 / REV A
Service request
For lines and machines supplied by Planet Machinery. The serial number is on the nameplate of each machine.
ReceivedSRV-0000-0000
Quote this reference in any follow-up.